Your business challenges in the financial services sector
The financial services and insurance sectors are facing challenging times. Increased competition, growing regulatory pressure, risks from cyber attacks and growing volumes of data have never been greater.
At the same time, your business must find ways to deliver better customer experience and service, to build loyalty and achieve differentiation for product and service offerings – in a digital world of increasing commoditisation and price comparison. The ability to connect seamlessly to multiple sites, venues, market data providers and data centres is vital in financial services – as is enabling mobility for your workforce, and keeping your business constantly connected to customers.
Deliver more for your customers and your people
Your business needs to automate routine and repetitive business processes with reliable and cost-effective solutions. With the right technology in place, you can improve efficiencies, and also turn your customer contact centre into a profit centre, delivering a more personalised and customer-centric experience.
- Deliver outstanding customer service
- Extend customer life cycles and reduce attrition
- Increase speed and reliability for voice and data
- Drive competitive advantage through service improvements
- Provide ultra-fast, low-latency connectivity for financial transactions
New opportunities from smart connectivity
Universal data connectivity is enabling new opportunities for financial service providers and insurers. The rise of the web, the smartphone and apps have already transformed the financial landscape, making successful use of digital and mobile channels a priority. Digital currencies and blockchain technologies are also forcing the financial services sector to rethink the ways they do business.
Now, connected devices and the Internet of Things are driving the future of financial services, particularly for insurers. In-car telematics systems are enabling usage-based insurance, where premiums are lower for safer drivers. Connectivity enables insurers to engage more effectively with customers outside signup and renewal times, by providing regular helpful advice and tips to reduce premiums. Insurers can also respond in real-time when an incident occurs, providing immediate assistance and service that delights customers – and can even save lives.
Supporting your service-focused future
Health-related wearable devices like Fitbit and Apple Watch are being offered free to health insurance customers, to incentivise healthy living and provide valuable data back to the insurer. Home insurers are encouraging installations of smart home control systems, such as Hive and Nest, with internet-connected thermostats, smoke alarms and CO detectors. The insurance industry is seen to be moving from a model of providing compensation after an incident, to a service-led model that helps protect customers against risks – via the application of smart technology and connectivity.
For a connected device strategy to work effectively, it should be seamlessly integrated into an omni-channel customer experience. For example, customer interactions started via a connected device or app can be seamlessly transferred to a customer contact centre.
Expertise for your business
Ensure seamless communication for your financial services firm between employees, partners and customers, and manage data with security and compliance – with Charterhouse Voice & Data.
As a City-based consultancy, Charterhouse has gained extensive experience of working within the financial services sector. We understand the issues facing businesses that work in such tightly regulated industries – including challenges such as:
- MiFID II / MiFIR regulatory compliance
- FCA compliance for TCF policies and information storage
- FCA compliance for mobile call recording regulations
- Instant access to business-critical data and resources
- Delivering personal levels of service to clients whilst maintaining a competitive edge
- Leveraging new technologies to be more dynamic and responsive
- Ensuring resilience and availability, when time really is money
Give your financial services business the edge
Our expertise and solutions can help your financial services or insurance firm to be more dynamic and more responsive, minimising expenditure while maximising efficiency:
- Comply with GDPR and MiFID II: Understand and mitigate security risks around personal identifiable information regulations through gap analysis, impact assessment, remediation steps and DPO outsourcing – and implement compliant recording systems for mobile calls, SMS, MMS and voicemail.
- Seamless enterprise mobility: Provide mobile workers with a single number and access to the right tools they need to work effectively at any time, in any location, securely on any device.
- Unified Communications and Collaboration: Speed up contact via teleworking and web conferencing (WebRTC) features, to connect more quickly with clients, colleagues and suppliers.
- Single number reach: With fixed-mobile convergence (FMC) deliver agile and transparent working across all locations and enable first-time call completion through single numbering and presence.
- Choose your perfect solution: Our products support powerful hybrid wide area network (WAN) options and local area network (LAN) equipment deployed on premise.
- Increase network performance and security: We have flexibility to offer cost effective and easy migrations to newer and faster solutions using MPLS (L3) and VPLS (L2), or by using our expertise to deliver a tailored SD-WAN.
- Optimise your bandwidth: Businesses of all sizes can achieve dynamic and flexible WAN connectivity. Innovative options, such as packet-tagging and optimisation, provide a high return on investment (ROI) while helping to lower the total cost of ownership (TCO) for a WAN.
- Security: Protect client data, whether it’s hosted on-premise, in the cloud, or a hybrid of the two. The security of your infrastructure, cloud, SaaS, endpoints and network all need to be considered to ensure cyber security practices adhere to regulatory and compliance policies.
- Business continuity: Ensure enterprise applications and core voice and data services are resilient, to keep business as usual (BAU) operations running with 24/7/365 availability.
- Document digitisation and managed print: Centralise and streamline invoice and financial processes, as well as your documents and printing services, to increase efficiency of your employees while saving costs to the business.
- Secure cloud services: Connect to our privately managed service to deliver and access cloud services – with an OPEX cost model on a per month per user basis, with flexibility to connect to public and on-premise environments.